Shipping & Returns
New orders are typically packed within 2 business days of ordering and are delivered within the time frame specified during checkout. At the moment due to COVID-19 and Brexit, we're experiencing significant delays, with some orders taking up to two weeks to be delivered. We appreciate your patience in these times. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
Due to customs regulations, deliveries may be subject to random examinations and scans and possible duties charges and taxes. Please check with your government website for more details. Please note if customs duty charges do occur, this charge is of liability to our customer.
- For shipping in USA visit www.wunderbrow.com
- For shipping in Canada visit www.wunderbrow.ca
- For shipping in Germany visit www.wunderbrow.de
- For shipping in France visit www.wunderbrow.fr
- For shipping in the UK visit www.wunderbrow.co.uk
RETURNS & POLICY
Try any WUNDERBROW product risk free. If you don't think an item is as effective as we've said it would be, simply return the container within 30 days of receipt of your order. We'll refund the entire purchase price less shipping and handling, no questions asked.
Simply contact us via the contact us page or over the phone (0203 130 6792), along with your order number anytime within the 30 day window to receive an RMA number and instruction.
Once received, post the product back to us; and the refund will be issued within 4 business days of us receiving your package.
We can issue a refund only when the product is received by us. We are not responsible if your return is lost in the post. Hence, it is strongly recommended that all returns are sent to us using a tracked service.
To process an exchange, simply specify what you would like to exchange at the contact us page, and follow the same process as above. Your exchange will be shipped out within 4 days of receipt of your returned item.
NOTE – Depending on your card issuers refunds can appear within 24 hours or take up to 5 business days to show on your statement. You will receive notification once your refund processes, and if it has not shown up after 5 days, please contact us again so we can process an inquiry with the bank.